HVAC Testimonials

Testimonials

Hear From Our Beloved Clients

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Desert Valley Heating & Cooling, LLC

4.9

Based on 124 reviews

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Kalei

2 months ago

We had an outstanding experience with Desert Valley Heating and Cooling LLC. From the very beginning, Sierra, the receptionist, was incredibly patient, friendly, and professional. She even remembered our name, which made us feel valued as customers. The entire process was smooth and efficient. We were approved the very same day, and by 6:30 the next morning, the installation crew was already at our home ready to replace our air conditioning units. The installers were prompt, hardworking, and professional, and everything was completed with great care. We are extremely impressed with the service we received from start to finish. If you're looking for a company to replace your air conditioning units, I highly recommend Desert Valley Heating and Cooling LLC. Thank you to Sierra and the entire team for making this such a positive sufficient experience!

Rita LeFever

2 months ago

★★★★★ Exceptional work from true professionals! Having previously worked with Desert Valley Heating and Cooling during my time with the City of Henderson for our municipal HVAC programs, I already knew their standard of work was top-tier. So when it came time to replace the unit in my own home, choosing them was a no-brainer. After dealing with one bad home warranty company experience after another, we decided to step out of network—and I’m so glad we did. Randy (the owner) is an awesome guy, and his team, including Kris, is incredibly knowledgeable, professional, efficient, and quick. They hooked us up with a fantastic system at a great price. Finding an honest, high-quality HVAC company in the valley is tough. Desert Valley might not always be the cheapest quote you get, but you absolutely get what you pay for. Their craftsmanship, integrity, and customer service are worth every penny. Highly recommended!

Aytana Uribe

3 months ago

Excellent service from Kristian Santos. He provided an air conditioning estimate in a very professional manner, explaining everything clearly and answering all of our questions. He was punctual, friendly, and very attentive throughout the visit. It’s clear that he has experience and genuinely cares about providing great customer service. I would definitely recommend him to anyone looking for an air conditioning estimate or HVAC services.

Jeremy Cristobal

3 months ago

I couldn't be happier with the service I received from Desert Valley. The entire experience, from scheduling to finish, was extremely professional and stress-free. They arrived on time, explained everything clearly, and made sure I understood all of my options. A special shoutout to Tristan, who was beyond exceptional. His knowledge, professionalism, and attention to detail were all top notch. When the job was finished, he left the area spotless, and never failed to show enthusiasm and politeness. For any future work I have, I will not hesitate to call them again. I highly recommend Desert Valley, especially if you're lucky enough to get Tristan as your tech!

erick

3 months ago

Awesome AC company Desert Valley Heating and Cooling!! Kristian worked on our system and was fantastic from start to finish. He is super respectful, skilled, and patient. He took the time to answer all of my questions without rushing through the job. He has complete pride in his work. 10/10 service would only recommend these guys seriously.

Karla Uribe

3 months ago

I am extremely satisfied with the service Kristian Santos provided. He recently worked on my air conditioning system, and from the very beginning he was professional, punctual, and honest. He took the time to explain what the problem was and recommended the best solution without trying to sell me unnecessary services. The work was done perfectly, and my air conditioner is now working great again. He is friendly, reliable, and it's clear that he has a lot of experience. I would definitely hire him again and highly recommend him to anyone looking for a trustworthy HVAC technician in Las Vegas. Excellent service from start to finish!

Frances Jones

3 months ago

I had an absolutely fantastic experience with Desert Valley Heating & Cooling! My service technician, Richard, was amazing. He was incredibly patient with me and took the time to explain the entire diagnostic and repair process step-by-step so I knew exactly what was going on. He fixed our AC unit quickly and professionally. Now, we are enjoying a wonderfully cool home in this intense desert heat! Ask for Richard if you want the best service.

Camille Knopp

4 months ago

Tristan was amazing! He was personable, communicative, and patient. He explained the entire process and went above and beyond. I appreciate not being overcharged for things I don’t need. I feel so much better going into the summer. Thank you!

Jose Arroyo-Perez

4 months ago

Flaco was super helpful and quick to diagnose my AC problem. Highly recommend him and this company.

wendy Santos

4 months ago

Great experience with this AC company. Kristian was very polite, professional, and efficient throughout the entire process. He took the time to explain everything clearly and made sure the job was done right. The service was prompt, and the quality of work exceeded my expectations. I highly recommend them to anyone needing AC service or repairs. Thank you, Kristian, for the excellent customer service!

Meg Okeeffe

4 months ago

Richard did a great job got my air conditioner ready for the summer. Have a great plan for 150 for twice a year check. Was honest about my system Plan on staying with them when time comes for replacement and all repairs.

Michelle Blazzard

4 months ago

We have been using Desert Valley Heating and Cooling LLC for decades. Randy and his team are amazing. They always do wonderful work. They are always on time and they never upsell us anything. Brian was the last technician that came out and serviced our AC unit. He was very friendly, knowledgeable and did an excellent job! We would highly recommend them and always do.

Patrick Benjamin

4 months ago

I've used desert valley heating and cooling for multiple issues I've had with my AC units, they have been nothing but exceptional! There are customer service and technicians are very respectful and prompt with any questions or concerns I may have had. I have one older unit and one newer unit so you best believe I will be going through them to replace out that second unit! I have nothing but great things to say about the company and it's employees they have always gone above and beyond for my needs. I highly recommend them!

Dalia Carrillo

5 months ago

Desert Valley Heating & Cooling provided exceptional service from start to finish. I was particularly impressed by their attention to detail and how they managed the workspace; everything was kept clean and organized throughout the job. The technician, Randall, arrived right on time, explained the technical issues in a way that was easy to understand, and ensured the system was running at peak efficiency before leaving. It’s rare to find a team that balances technical expertise with such high standards of professionalism. I highly recommend them to anyone looking for reliable, high-quality HVAC work.

Lacey Romo

5 months ago

A few weeks ago we had our units replaced and had such a great experience with this company. Fernando and Julian did an amazing job communicating with us throughout the entire process and completed everything in a timely manner so we could have cold air again as quickly as possible. Their professionalism and quality of work really stood out. I also want to give a shoutout to Sierra in the office. She made the payment process smooth and easy and was incredibly helpful and kind throughout everything. It’s always nice when the office staff is just as amazing as the technicians. I highly recommend this company if you’re looking for honest, reliable, and professional HVAC service!

Dan Higginbotham

5 months ago

These guys came in quickly and corrected some serious issues that were existing from the install by our contractor. They corrected transitions on 5 units at our business and installed UV lights on all 5 to mitigate some odors we were experiencing from our old ducting. They came in and brought an army and got it done quickly and efficiently. We couldn’t be happier with the improvements we have seen in cooling and odor mitigation already and it’s only been a few weeks.

Christine Alaimo

5 months ago

It doesn't get any better than DVHC. Their communication was seamless, and the team was professional, punctual, and highly efficient. Tristan performed my AC maintenance with great attention to detail and a level of honesty that is hard to find. Highly recommend!

Steve Easterman

6 months ago

So glad I found this company!!! Had a new system installed in 2019 and have had issues the last 3 yrs. "That Never To Be Named Co" came out each year and tried to fix issues at crazy costs. I finally had enough and after researching, called Desert Valley. Richard was amazing- spent 40 minutes in the attic-found all the issues and showed me photos of the botched job and how they tried to basically duct tapes mistakes! I now have a brand new unit with all new duct work and it works so well. The crew was fast and professional and the cost reasonable. The girl who answers the phone is wonderful and absolutely a delight to talk to! I am staying with this company (and I had my daughter switch also) and would encourage you to consider switching to them for service and repair. These days it is so hard to find a company you can trust-way to go DVH&C 🙂

Rita LeFever

1 year ago

Randy and his crew are outstanding! I’ve worked with Randy for years — he handled many HVAC replacements for the City — and his professionalism and expertise have always stood out. When it came time to replace my own HVAC system at home, I knew his company was the right one for me. Kris was also fantastic, always keeping me updated and making the process stress-free. They truly went above and beyond to help me, especially since I was dealing with so many frustrations with my home warranty. In the end, I chose to go out of network because I knew I could trust them — and it was absolutely worth it. Now I have peace of mind, along with an energy-efficient unit that runs beautifully. Randy and his team worked hard, delivered excellent results, and I couldn’t be happier. I highly recommend Desert Valley Heating & Cooling! Pros: *Competitive pricing *Excellent quality *Fast completion *Great communication *True professionalism Cons: NONE!

Bryan McCormick

1 year ago

Desert valley heating and cooling is a amazing company to do business with. They do quality work and stand behind their work. Definitely worth it!

Response from the owner

1 year ago

Thank you so much for taking the time to leave us a review! We truly appreciate your support and are glad we could meet your HVAC needs. Our team works hard to provide reliable, professional service, and it means a lot to know it made a difference.

Charlie O

1 year ago

We have used Desert Valley Heat & Cooling for the past year to perform both regular HVAC system checks, and to correct faulty attic duct work and drainage installation work done by a previous HVAC company. Desert Valley’s response time to our trouble call was quick - within a couple of hours. Their technicians' work has been efficient and thorough. Their pricing has been very reasonable, with no technician upselling. We will definitely be using Desert Valley for our future HVAC service needs.

Response from the owner

1 year ago

Hi Charlie, Thank you so much for taking the time leave such a thoughtful review! We truly appreciate your kind words and are so glad you had a great experience with our team. It means a lot to know our work made a difference, and we're always here if you need anything in the future. Thanks again for choosing us!

Doug Russell

1 year ago

A+ service and great Friendly people. Technician came out 10 minutes prior to his scheduled arrival time and checked over my system, checked all the coolant levels etc. He explained details about the system while I was standing there as well as told me about what to check over /look out in the future specific to how my system was installed. Didn't try to do any upsell or tell me I needed things that I didn't actually need. Desert Valley also just did a great, nice and clean install on my mini split for my garage. Fantastic folks to deal with! I had to have it installed on the wall due to the proximity of my house unit and space that I had and it came out great.

Response from the owner

1 year ago

Thank you for taking the time to share your positive experience, Doug. We're dedicated to providing the best service, and your feedback motivates us.

Darian Hickey

2 years ago

I called Desert valley on a whim for an urgent service call. Their staff was incredibly nice and they were able to get out to the house fairly quick and diagnose the issue. Kris (Service tech) was very informative and communicated fully on what went wrong and what he did to fix it. Definitely using Desert Valley Heating and Cooling for future needs!

Response from the owner

2 years ago

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our HVAC services. Our team works hard to provide top-notch service to all of our customers, and we are grateful for your support. Thank you again for choosing us for your HVAC needs!

Felix G

2 years ago

Great company, I had a leak and they came right out and fixed it. Before that they put in 2 new units they did great work.

Barb H

3 years ago

There is no way I can praise this company and it's employees to the extent they deserve. I had a large co quote me, new AC, wouldn't consider fixing AC. Remember I used Desert in the past and was happy with them. Brian came off roof, said yes, it needs replacing but since I needed time he would try a few things to salvage the compressor. As it turned out, it was a sticking valve making compressor run nonstop and overheat. So my $13k replace became a $2100 repair. Talk to them, they work hard and with you to get your AC back at a reasonable price.

Hugo Ace

3 years ago

Thank you for the quick help and professional experience!

John Stratton

3 years ago

Polite

Casa de Paz Senior Assisted Living

3 years ago

Desert Valley Heating and Cooling is great! We use them for our senior assisted living homes, and they are always available to help and take care of any problem we have with heating or cooling. Great fair prices and good service! Thanks much!

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